About Japan Pick Up
What is Japan Pick Up?
Japan Pick Up is Japan's premier online souvenir shopping and delivery service, designed to make your trip unforgettable. Forget the stress of carrying bulky souvenirs or rushing through crowded shops.
We offer a curated selection of authentic Japanese gifts, from traditional crafts to delicious snacks and high-quality cosmetics, delivered straight to your hotel in Tokyo, Kyoto, Osaka, and beyond.
Our expert team handpicks each item for quality and authenticity, ensuring a unique and memorable souvenir experience. Browse our collection, receive personalized recommendations from our concierge service, and enjoy a hassle-free shopping experience with Japan Pick Up.
➤ For more information, see our How it works page
What are the benefits of using this service?
We hand-select authentic Japanese gifts and deliver them straight to your hotel across Japan, making your journey lighter and your souvenir shopping a breeze. No more language barriers, heavy bags, or frantic last-minute shopping!
Here's how Japan Pick Up enhances your travel experience:
- Effortless browsing and shopping in English: Our detailed product descriptions and easy-to-use website make finding the perfect souvenir simple.
- A curated collection of authentic Japanese gifts: Discover unique and high-quality products representing the Japanese culture, craftsmanship, and design.
- Direct-to-hotel delivery across Japan: Choose your delivery date and location, and we'll take care of the rest. Travel light and enjoy a hassle-free souvenir experience.
Ordering
Can I order without deciding where to stay in Japan?
While you can browse our selection of souvenirs anytime, we kindly ask that you finalize your hotel reservation before placing an order.
This is because we need your hotel information to ensure accurate and timely delivery of your purchases.
Payment
What payment methods do you accept?
ents in USD ($) through PayPal. You can use your PayPal balance, credit card, or debit card. Please note that while our website offers a currency converter for your convenience, the final transaction will be processed in USD ($).
The currency rates are provided by XE. For more information, please visit XE's website.
Is it safe to pay online?
Absolutely! We prioritize the security of your transactions. All payments are processed through PayPal's secure servers, and we do not store any of your credit card or financial information.
Shipping
What are your shipping fees?
For all online store purchases, We offer a flat shipping fee of USD($)16 to all 47 prefectures in Japan for packages with the following dimensions and weight. Shopping Agent Service purchases, the delivery fee to your hotel is already included in the service fee.
- Total dimensions (length + width + height): Under 80 cm (31 inches)
- Weight: Under 5 kg (11 lbs)
Please note that additional charges will apply for packages exceeding these limits or requiring special shipping methods like cool delivery. If you have any questions about shipping costs for larger or heavier items, please don't hesitate to contact us!
When will my order be delivered?
You will be asked to specify your desired delivery date during the checkout process. We usually dispatch orders 5 business days prior to your selected delivery date.
What if I am not at the hotel when my order arrives?
Your order will be delivered to your hotel's front desk and held for you. Please inform the hotel staff upon arrival that you are expecting a package.
Changing/Canceling Orders
Can I change my shipping address or delivery date after placing an order?
Yes, you can change your shipping address or delivery date up to 5 business days before your chosen delivery date. Please note that we typically ship orders 5 business days in advance to ensure timely arrival.
If there are less than 5 business days between the delivery date change request and the delivery date, we cannot accommodate an earlier delivery, but we can delay the delivery if necessary. To make changes to your order, please contact us using the Contact form and provide your order number.
Can I cancel my order?
Cancellation policies vary depending on the products and your order status. For detailed information, please refer to our Cancellation Policy in the Terms and Conditions.
➤ Click here for Terms and Conditions
If you need to cancel your order, please contact us as soon as possible.
Returns & Refunds
What is your refund policy?
Refunds are processed within 3 business days of receiving returned items or approved cancellation requests. We will issue the refund to the same account used for the original purchase.
For detailed information about returns and refunds, please refer to our Refund Policy in the Terms and Conditions.
➤ Click here for Terms and Conditions
Customer Support
Do you offer customer support in other languages?
We currently offer customer support in English.
I haven't received an email confirmation/notification. What should I do?
If you haven't received an email from us, please check your spam or junk folder. Our emails are sent from contact@japanpickup.net. We send emails for the following:
The sender's email address is contact@japanpickup.net
- Order confirmation
- Additional payment requests
- Shipping confirmation
- Contact form submission confirmation
- Response to your inquiry
If you still can't find the email, please contact us and we'll be happy to assist you.
I want to know your business days.
Our business days follow the Japanese calendar. For detailed information on holidays and closures, please visit our About Us page.
➤ Click here for Business days on the About Us page
I have other questions. How can I contact you?
You can reach us through our Contact form or email us at contact@japanpickup.net. We strive to respond to all inquiries within 24 business hours.